A customer of VoiceIP Solutions sent me this useful tutorial for re-sampling Polycom Ringtones. If you have an MP3 you like, it can be re-sampled for use with a Polycom IP SIP phone! The procedure is pretty straight forward, Install Audacity with yum or your favorite package manager, re-sample the track, then edit the [...]
Recently we covered the installation of Asterisk 1.6 + Asterisk GUI 2.0. In this article we will talk about the details necessary to enable Polycom provisioning from the ‘Users’ tab of the Asterisk 2.0 GUI. By default auto-provisioning will not work out of the box. You would think when the GUI is installed that it [...]
Recent versions of Asterisk 1.6 are compatible with the Asterisk 2.0 GUI. This wasn’t always the case, as the Asterisk GUI was developed for the 1.4 branch. Although I wish Digium had gone for the LAMP model, the GUI is pretty good and getting better all the time. However the instructions to install are difficult [...]
The Digium Asterisk Appliance has built-in features for handling Polycom SIP handsets. It’s very easy to do and will save you the trouble of individually configuring the settings of each phone. I have a Digium AA50 configured with a standard dial plan and a Polycom Soundpoint IP 501.
Goals of this Post:
- Configure AA50 Polycom Provisioning
- [...]
I’ve been administering Asterisk servers for many years and everyday I’m learning something new. As the size of the projects have gotten bigger, so have the demands of my customers. One common request is database integration. In the past I’ve used external AGI scripts to run database queries to return values to Asterisk. But more [...]
A few weeks back I covered connecting ODBC to MS-SQL, but today we are going to do the same thing with MySQL. The process is very similar. One might ask, why use ODBC driver in the first place? The reason is simple, there are many flavors of SQL and the ODBC driver allows one standard [...]
Last week at work(VoiceIP Solutions) I did some research for Asterisk PBX integration with Microsoft CRM. The customer likes open source Asterisk because of the cost savings, but they requires screen pop-ups, and click to dial from their Customer Relationship Management software. So while my manager worked on the TAPI middleware, I was charged with [...]
The standard method of configuring users in Asterisk 1.2 and early 1.4 was to define an agent in the agents.conf configuration file. This agent is tied to no particular phone or SIP extension. When the Agent log’s in he is prompted for three things by the dial plan application, ‘AgentCallBackLogin()’:
1. Agent Number
2. Agent password(defined in [...]
I told a customer for the company I for that I would figure out how to logout agents by CID(Caller ID). So I figured, why not kill two birds with one stone. Today we will create a single Queue, Agent, and dial plan to accomplish this goal. I’m using Asterisk 1.4, Fedora [...]
What makes Asterisk so great is the growing ecosystem of 3rd party software. For call centers based on Asterisk PBX, the best on the market is Queuemetrics. This solution allows for over 150 different statistics to be collected. Here is just a few:
Number of calls
Total call length
Average call length
Average call waiting
Number of unanswered calls
Average time [...]