Jun
28
2009
1

Polycom 501 XML configuration file Example

This file is named by the MAC address of your Polycom SoundPoint IP SIP phone followed by, ‘-phone.cfg’.  In your FTP folder you would have a file for each phone – I have a single phone.  It’s MAC is ‘0004F202734B’; so my phones configuration file would be named, ‘0004f202734b-phone.cfg’.  I believe there are other conventions for naming this file as well.

The example below was used to connect my phone with a VoiceIP Solutions Asterisk PBX.  This example shows just a fraction of the many possible features in this line.  For my purposes, I defined the Asterisk server IP address, and it’s SIP credentials.  I also added the NTP server.  The ‘mwi’ tag refers to ‘message waiting information’, here I set the mailbox(s) I’m subscribing to and the extension to check voicemail.   My Asterisk voicemail menu is extension ‘299’.

0004f202734b-phone.cfg:

<?xml version=”1.0″ encoding=”UTF-8″ standalone=”yes”?>
<!– Example Per-phone Configuration File –>
<!– $RCSfile: phone1.cfg,v $  $Revision: 1.104.2.2 $ –>
<phone1>
<reg
reg.1.displayName=”5555″
reg.1.address=”5555″
reg.1.auth.userId=”5555″
reg.1.auth.password=”2005″
reg.1.server.1.address=”192.168.1.254″
tcpIpApp.sntp.address=”pool.ntp.org”
tcpIpApp.sntp.gmtOffset=”-33600″
>
<mwi
msg.mwi.1.subscribe=”5555″
msg.mwi.1.callBackMode=”contact”
msg.mwi.1.callBack=”299″
>
</phone1>

Apr
08
2009
2

Install Queuemetrics Call Center software for Asterisk on Fedora 10


What makes Asterisk so great is the growing ecosystem of 3rd party software.  For call centers based on Asterisk PBX, the best on the market is Queuemetrics.  This solution allows for over 150 different statistics to be collected.  Here is just a few:

Number of calls
Total call length
Average call length
Average call waiting
Number of unanswered calls
Average time before disconnection
Area code
Number of calls
Total calling time
Average time per call (for taken calls)
Average wait per call
Average position at disconnection (for lost calls)
Number of available agents
Total agent time
Average agent time
Minimum/ maximum agent session duration
Agent availability

If by now you are not convinced take a look at the complete list; you can check out Loway’s site and Queuemetrics here.  I have personally helped setup several commercial call centers(while working for VoiceIP Solutions) with this software and I am impressed at the value and support for our customers purchase.  So today we are going to set up a basic Queuemetrics installation; we will not be covering the Asterisk portion.  Nothing fancy here, but I can get you started.

The goal of this post:

– install Queuemetrics

(more…)

Apr
02
2009
5

How to configure a Polycom SoundPoint IP phone for Asterisk on Fedora 10

In my opinion the best IP business phones on the market are made by Polycom. Anyone that knows anything about the VoIP Industry knows that!  High quality Polycom desk phones combined with Asterisk are a great combination of quality/price. So to that end we’re doing this lab.

Polycom employs several methods of provisioning the SIP phones.  For general configuration Sound Point IP have an excellent built web GUI,  but for multiple phones Polycom has an XML based system as well.  Every Sound Point IP can be provisioned based on MAC address.  Polycom’s provisioning method makes use of TFTP, FTP, or HTTP to deliver firmware updates and individual phone settings.

The goals of this post:

– Configure FTP server for Polycom firmware and configuration

– Configure Asterisk SIP extension

– deploy firmware and XML configuration files to Polycom SoundPoint IP 501 SIP phone

(more…)

Mar
19
2009
4

VoiceIP Solutions offers Asterisk PHP GUI for large scale deployments



VoiceIP Solutions
is a Asterisk ‘consulting & deployment’ company in Seattle Washington.  They deploy Asterisk solutions for businesses of all sizes.  From small offices to universities and call centers.  They have sites deployed all over the United States, but mostly on the West Coast.  I’ve been following them for some time; I guess they started deploying Asterisk before 1.2 was released.  I talked to one of their sales rep’s(I think his name was Liam) about the business and wondered if they had done any development work?  He told me that they had done some PHP work for managing larger installs and proceeded to direct me to one of there engineer/developers.

(more…)