Apr
22
2009
0

Asterisk: Creating an Extension to Logout Agents from CallerID

I told a customer for the company I for that I would figure out how to logout agents by CID(Caller ID). So I figured, why not kill two birds with one stone. Today we will create a single Queue, Agent, and dial plan to accomplish this goal. I’m using Asterisk 1.4, Fedora 10 and a Polycom IP SIP phone for my demonstration purposes.

When I started this project four hours ago, I thought I would google my way to another successful blog post(and happy customer), but no…  logging out agents in Asterisk is very unintuitive.  The agentcallbacklogin utility has the exact same prompts for logging in as out.  AgentCallbackLogin (when initiated, from the dial plan)  asks for three things, agent, agent password, and call back number.  To eliminate all these prompts I’m using the ‘$CallerID(num)’ variable to automatically answer the agent and call back number.  So the user 8888 dials ‘1000’ and and AgentCallbackLogin assumes he is AGENT/8888 with a password of ‘8888’.

from /etc/asterisk/extensions.conf

exten => 1000,1,AgentcallbackLogin(${CALLERID(num)}||${CALLERID(num)}@savelono-queue-out)
exten => 1000,n,hangup

(more…)