Apr
22
2009
1

queues.conf – agent logoff example

[general]

monitor-type=MixMonitor
eventmemberstatus=no
eventwhencalled=no

;[default]
;
; Default settings for queues (currently unused)
;

[savelono-support]

context = savelono-queue-out
musiconhold = default
strategy = leastrecent
timeout = 10
retry = 5
wrapuptime=20
announce-frequency = 90
announce-holdtime = no
announce-round-seconds = 30
queue-youarenext = queue-youarenext
queue-thereare = queue-thereare
queue-callswaiting = queue-callswaiting
queue-thankyou = queue-thankyou
monitor-format = wav
monitor-join = yes
joinempty = yes
eventmemberstatus=no
autofill=yes
;memberdelay = 1

member => Agent/8888

Apr
22
2009
1

agents.conf – agent logoff example

;
; Agent configuration
;
;
[agents]

autologoff=30
ackcall=no
wrapuptime=120
musiconhold => default
updatecdr=yes
createlink=yes
recordagentcalls=no

agent => 8888,8888,Lono

Written by mattb in: | Tags: , , ,